Doug Fawthrop

Doug Fawthrop is a veteran of the tourism industry in Atlantic Canada, with recognized expertise and experience in development, business planning, marketing and operations.

He is best known as the Managing Director of the White Point group of companies including White Point Beach Resort, White Point Vacation Club and White Point Vacations. His expertise and experience includes

• resort/ facility development and operations
• strategic planning, marketing and brand development
• packaging, travel distribution and transportation
• product development including vacation rental product
• whole and interval(timeshare and fractional)ownership programs
• financing and fund raising
• destination association organization, marketing, partnerships and management
• advocacy and government relations

From a seasonal operation of less than sixty bedrooms White Point has become a year round, internationally renown resort destination. White Point Vacation Club, an RCI Gold Crown affiliate, was established in 2002 and is the only vacation ownership resort in Atlantic Canada. During his leadership White Point has offered its own theatre product, retail travel agency and licensed passenger carrier operations. The vertical and horizontal integration has contributed significantly to the sustainability of the Resort’s operations.

Doug has held leadership positions in a long list of industry sector and destination marketing and management organizations and as well as select committees, provincially, regionally and nationally including the following:

• represented Nova Scotia on the Canadian Tourism Commission US Committee and on the Atlantic Canada Tourism Partnership.
• participated in the Halifax Airport Advisory Committee that existed prior to the privatization of the Halifax Airport.
• chaired Resorts Atlantic, a destination marketing organization formed to promote meeting business in Atlantic Canada.
• served on a variety of select committees including the Nova Scotia Air Accord Committee which managed the airline marketing partnerships with the province.
• on behalf of the Tourism Vision Committee he chaired the Administration of Tourism Committee which made specific recommendations to government.
• served as the founding chairman for the Nova Scotia Tourism Partnership Council, a partnership of the provincial government and the tourism industry.
• founding chair of Destination Southwest Nova Scotia, the amalgamation of the three Nova Scotia regional tourism industry associations and destination marketing organizations.
• chaired Canada Select in Nova Scotia and was instrumental in achieving recognition of Canada Select as the official grading system for Nova Scotia at that time.
• co-chaired the Nova Scotia Business Travel Group, a predecessor to Destinations Halifax.
• served on the Executive of numerous industry sector, regional association and destination marketing organizations including TIANS, Innkeepers Guild, South Shore Tourism Association, Nova Scotia Ecotourism Association, Nova Scotia Adventure Travel Association and Golf Nova Scotia.
• has been the primary fund raiser for the Hotel Association of Nova Scotia for more than ten years.
• He was a director of CAA Maritimes for eight years. He is a director the Canadian Resort Development Association of Canada and active on committees for the American Resort Development Association.

Rick Young

For the past 40 years, Rick has been involved with many aspects of the planning, product development and marketing of the tourism industry within the private sector in Atlantic Canada, the Federal Government in Atlantic Canada and the two Provinces of Prince Edward Island and Nova Scotia. His ability to develop partnerships at all levels and to work within already established partnerships has resulted in his being involved with the planning and in the delivery of numerous initiatives within Atlantic Canada such as:

• The preparation and initial delivery of the first ever individual Provincial Tourism Development Plans for Prince Edward Island and for Nova Scotia which resulted in such initiatives as the Brudenell and Mill River Resorts in P.E.I. and the identification and preservation of Nova Scotia’s seaside attributes resulting in many initiatives such as Clam Harbour Beech development and the Kejimkujik National Park Seaside Adjunct;
• The establishment of the Atlantic Canada Tourism Partnership, the Prince Edward Island Tourism Partnership and the Nova Scotia Tourism Partnership Council;
• The establishment of the Halifax Regional Municipality Destination Marketing Organization with its supporting Tourism Marketing Levy and Destination Southwest Nova Scotia;
• International Airline Marketing Partnerships with such Airlines as KLM, American, Continental, United, Air Canada and Icelandair.

C. Eric Mullen

Experience - Professional

EASTOUR SERVICES LTD.

Partner 1984 - present

Eastour Services Ltd. (Eastours) provides a variety of services to the tourism industry and not-for-profit environmental groups, including marketing, product development and financial /business management advice.

CANADVAC TRAVEL SERVICES LTD.

Managing Director 1987-2007

As a founding partner of Canadvac in 1987, responsible for product development, technology, finance, and external relations incl. liaison with various government agencies for company involved in development and

PABEK RECREATION LTD.

Owner, Managing Partner 1984-1997

Owner and Manager of outdoor recreation company specializing in equipment rentals and outfitted trips. A major responsibility was ongoing liaison with Parks Canada, since the main establishment was located in a

WILDLANDS ASSOCIATES

Managing Partner 1970-1987

Responsible for a wide range of consulting and promotional activities involving the natural resources of Eastern Canada.

• Writing and production of videos for Environment Canada, Parks Canada, and County of Queens
• Concept, design, and development of "Pocket Wilderness" parks for Bowater-Mersey Paper Co. Ltd.
• Resource and literature surveys for Parks Canada in New Brunswick, Newfoundland, Prince Edward Island
and Nova Scotia
• Production of multi-media education kits for Maritime Council of Premiers
• Design, writing and production of a series of books on the natural resources of Prince Edward Island for the PEI Department of Environment
• Development of visitor management planning concept for Parks Canada, Ottawa

GOVERNMENT OF CANADA

Parks Canada, various term positions 1970-1980

• Seasonal Park Naturalist
• Acting Chief Park Naturalist
• Term Park Interpreter
• Term visitor services specialist responsible for development of winter and off-season programming at Kejimkujik National Park

GOVERNMENT OF NOVA SCOTIA

• Wildlife Biologist 1966-1970 Responsible for land inventory for wildlife and supervision of office and field staff

Experience - Tourism Development

NOVA SCOTIA TOURISM PARTNERSHIP COUNCIL

• Member, 1998-2000; 2007-present
• Member, Marketing Committee 2003-2004
• Chair, 2008-present

TOURISM INDUSTRY ASSOCIATION OF NOVA SCOTIA

• President 1999-2001
• Senior Vice President 1998/1999
• Secretary Treasurer 1997/1998
• Director 1994-2003
• Chair, Environment Committee 1995-1997
• Member, Marketing Committee 1994-2001

ATLANTIC CANADA TOURISM PARTNERSHIP

• Co-chair Management Committee 1999/2000
• Nova Scotia private sector representative, various committees 1997-2001

CANADIAN TOURISM COMMISSION

• Member, Europe-Latin America Working Committee 2001-2008

NOVA SCOTIA AIR ACCORD WORKING COMMITTEE

• Member 1997-2001

NOVA SCOTIA TOURISM STRATEGY IMPLEMENTATION TEAM

• Member 1996C2001- Responsible for directing quality initiative

NOVA SCOTIA ADVENTURE TOURISM ASSOCIATION

• Founding Member 1992-2003 - Responsible for formation of Association and facilitating strategic plan

NOVA SCOTIA VOLUNTARY PLANNING

• Member, Tourism Sector 1995-1999

SOUTH SHORE TOURISM ASSOCIATION

• Member 1985-2005

Publications

Our Maritimes
1979 (with M. Evans) 250 pp., Tourism Guide Book, Four-East Publications, Halifax

Kejimkujik National Park
1983 (with J. Leefe et al) 111 pp., Tourism Guide Book, Four-East Publications, Halifax

Oak Island
1985 (with M. Evans) 70 pp., Tourism Guide Book, Four-East Publications, Halifax

In The Mersey Woods
1989, 117 pp., Hard Cover, Oral History of Life in the Logging Woods of Nova Scotia, Bowater-Mersey Co., Liverpool

Education

ACADIA UNIVERSITY
B.Sc. Biology 1966

ACADIA UNIVERSITY
Graduate Studies 1970-1971

Recent Projects

• Product development workshops for Nova Scotia Human Resources Council, Town of Annapolis Royal, other Nova Scotia tourism groups (with Anne Freiss).
• Product development assessments for the Government of Nunatsiavut. (with Anne Freiss).

Other Relevant Experience

• Past President of Queens Cooperative Society and North Queens Board of Trade
• Past Chairman Forest Capital of Canada Society
• Since 1970, travelled widely within and outside of Canada, and examined and dealt with tourism industries and responsible agencies in many other jurisdictions
• Attended tourism trade shows in Boston, Berlin, Stuttgart, London, Scandinavia,, and across Canada
• Accompanied Nova Scotia Trade Missions to Scandinavia, Holland, United Kingdom and Germany
• Joined NEBS (New Exporters to Border States) program in Boston

Keith Moulton

Recently retired from the passenger rail service industry after a career of 36 years at Canadian National and VIA Rail Canada, holding managerial positions in Atlantic Canada and at VIA’s headquarters in Montreal.

• Excellent reputation within tourism and transportation industry across Canada.
• Acquired experience interfacing with senior executives within VIA and other corporations and associations.
• Recognized as an accomplished mentor, coach and team builder.
• Extensive experience in developing, writing, communication and execution of marketing and sales plans.
• Recognized for product innovation.
• Results driven with a record of consistent performance and goal orientation.
• Advocate for the “Customer” especially with a focus on retention and service.
• Enthusiastic and knows the importance of having a sense of humor.

Association Activities

• Past executive member of Tourism Industry Association of Nova Scotia
• Multi-year member of Canadian Tourism Commission domestic committee.
• VIA’s lead with TOURISM ASSOCIATION OF CANADA

Related Experience

Director Customer Integration

• Lead the mentoring process within the “customer” group including: Marketing Planning, Marketing Support, Sales and Customer Services.
• Ensured full integration and harmonization of the National Customer Plan including coaching the various Customer groups in the development of their functional plans, ensuring synergy and clarification of roles and responsibilities and championed the communication and buy in of the plan through out the corporation.
• Championed and drove the change required by the corporation to ensure the evolution towards a stronger and well-recognized “customer” relationship and brand strategy.

Director Marketing Communication and National Programs

• Developed new business opportunities at the national level to meet revenue targets.
• Directed the implementation of all advertising, promotional and sponsorship activities including budget management.
• Extended VIA’s advertising and promotional activities through development of partnerships, national coop and contra programs.
• Established key relationships with various travel and tourism partnerships and other organizations.
• Was responsible for the development and maintenance of VIA’s corporate image and marketing communication including brand audits.

Director Marketing Eastern Services

• Developed and executed the Marketing and Sales Plan for Eastern Canada.
• Identified and acquired appropriate industry partners to enhance the customers “Total Trip” experience.
• Acted as VIA Rail’s regional ambassador and interface with tourism industry and other municipal and provincial contacts.

Achievements

Customer Integration

• Developed and introduced a service team Charter for the regional teams including financial and business performance measurements, customer interface, product innovation, communications and operations. Teams report quarterly performance directly to VIA’s executive team.
• Developed and introduced VIA’s 1st Standard Portfolio program aligning all departments at VIA. Initial portfolio includes universal behavior, facility and departmental standards. Ensured employees from across Canada participated in development, wording and measurement criteria to ensure standards were customer driven.
• Orchestrated and executed VIA’s first internal “Customer” conference involving VIA employees and Industry experts from across Canada.

Marketing Communication

• Directed the introduction and development of the existing VIAPREFERENCE Loyalty Program. The program has grown to over 300,000 members and is a vital tool to ensure customer retention. (viapreferece.ca)
• Directed the introduction of VIA’s on board magazine, VIADESTINATIONS.
• Was instrumental in securing the Good Morning America (GMA)Tour of Canada in 1996 including Vancouver, Jasper, Ottawa, Quebec City and had particular success in convincing GMA to extend their trip to Atlantic Canada (i.e., Lunenburg).
• Negotiated supplier agreements and introduced to the retail markets a VIA Rail line of luggage.
• Exploited VIA’s environmental advantage by developing the “A Green Choice” brand positioning supported by VIA’s first environmental brochure.
• Developed and introduced the award winning VIAENVIROEXPO program, (VIAENVIROEXPO.ca). This program was designed to engage communities across Canada by involving Canada’s youth in improving the environment. VIA partnered with the Canadian Youth Science Foundation and introduced a scholarship program that combined the disciplines of art and science to address an environmental issue. This program now is the biggest division at the Youth Science National show. VIA employees participated in close to 100 regional science fairs across Canada and had awareness in almost every elementary and high school in Canada.

Eastern Services

• Won the 1996 TIANS Transportation Award of Excellence. This was the first year the award was given to both an individual and corporation.
• Negotiated and introduced the first inter-model agreement involving VIA and SMT/Acadian bus lines.
• Developed and introduced the internationally known Easterly Class Service between Halifax and Montreal.

Anna Freiss

Encyclopaedic knowledge of all four Atlantic Canada provinces incl Labrador

Experience - Professional

CANADVAC Travel Services

Founder, Co-owner and Manager of CANADVAC Travel Services Ltd., a company which pioneered in bringing European tourists to Nova Scotia and Atlantic Canada.

• Responsibilities : buying, sales and marketing of Canadvac’s products in Germany, UK, Netherlands, Switzerland, Austria, and Italy
• Negotiations with approx. 400 Atlantic Canada suppliers and about 80-100 European tour wholesalers from small to largest tour companies in the world
• Organization of numerous familiarization tours for groups of travel agents, tour operators and individual heads of European tour companies and influential media
• Company sold in January 2007

EASTOUR SERVICES Ltd.

Consulting and Presentation Work

• Organization of events and presentation for the Nova Scotia delegation to Europe under Premier Hamm for the Team Canada Mission led by Prime Minister Chretien in 2001
• Development and execution of workshops on Nova Scotia product development and marketing in conjunction with various government and industry organizations

Working Memberships in Committees and Organizations

TOURISM INDUSTRY ASSOCIATION OF NOVA SCOTIA

• Member of the Board 2000 – 2008
• Member of Europe Committee 1999 – 2000

ATLANTIC CANADA TOURISM PARTNERSHIP

• Liaison between CTC Europe Marketing Committee and ACTP Europe Marketing Committee 1996/1997
• Nova Scotia private sector representative on ACTP Europe Marketing Committee 1998 - 2005
• Nova Scotia private sector representative on ACTP Marketing Committee (USA, Europe and Japan 2006 - 2008

CANADIAN TOURISM COMMISSION

• Member of initial Europe Marketing Committee 1995 - 1997

NOVA SCOTIA ADVENTURE TOURISM ASSOCIATION

• Member 1992-2003

DESTINATION SOUTH WEST NOVA ASSOCIATION

• Member 1985-2009
• Member Marketing Committee 2009 -present

Recent Projects

• Product development workshops for Nova Scotia Human Resources Council, Town of Annapolis Royal, other Nova Scotia tourism groups (with Eric Mullen).
• Product development assessments for the Labrador region and Government of Nunatsiavut. (with Eric Mullen)

Amy Bennet

Amy Bennet has been involved in tourism and destination marketing as communications consultant and as a lead writer for a multitude of tourism marketing initiatives for more than a decade.

Amy’s significant projects in the realm of tourism marketing include:

• serving as public relations director for Tall Ships Millennium Challenge
• writer for Saltscapes Travel Guide, 2002, 2003, 2004
• writer for Tall Ships Nova Scotia program 2006
• lead writer for Tourism Nova Scotia’s Doers’ and Dreamers’ Guide 2008 with revisions for 2009 and 2010
• editorial writer for Tourism Nova Scotia
• contributor to core content of novascotia.com
• writer, producer, communications consultant to White Point Beach Resort and the White Point Group of companies from 1998 to the present

Judy Saunders

Managing Director - Old Orchard Inn Ltd

Owner/Managing Director - Slumber Inn Ltd

Employed with the Old Orchard Inn since May of 1973

She has participated and contributed to the growth of the Old Orchard Inn from a 50 unit motel to its current position as the largest and best known accommodation facility in the Annapolis Valley with 130 guest rooms, 150 seat dining room & lounge, conference facilities for up to 600, recreation facilities and full service Spa. During her tenure at the Old Orchard Inn, she has been directly involved in three major expansions of the hotel. In 1988, she played a major role in the development and construction of the 79 unit Slumber Inn in New Minas.

Industry participation

• Board of Directors, Destination Southwest Nova Association 2006 to 2009
• Board of Directors, Tourism Partnership Council 2006 & 2007
• Board of Directors, TIANS 2004 & 2005
• Board of Directors & Committees, Evangeline Trail Tourism Association 1985 to 2006
• International Operators Council, Choice Hotels International
• Silver Springs, Maryland USA 1989 to 1991
• Board of Directors, Nova Scotia Innkeepers Guild 1976 & 1977

Paul Stackhouse

Co-owner/Operator of the Hillsdale House Inn, Annapolis Royal, Nova Scotia since May 2006

• Guest relations, including: check in/out, reservations, counseling, etc.
• Ongoing Marketing and Public Relations activities
• Ongoing renovations and decorating
• Planning and coordination of onsite meetings and events, including any required food & beverage catering
• Assisting daily with preparation and serving of full hot breakfast
• Assisting with various areas of cleaning
• Regular maintenance of property and projects, including exterior grounds-keeping

Education and Experience

• Graduated Dalhousie University in 1983 with a Bachelor of Commerce degree, majoring in Management
• Over 30 years experience in the accommodations industry, primarily in hotel management, in Nova Scotia
• In 1991 received the Certified Hotel Administrator (CHA) designation from the American Hotel & Motel Association
• In 1999 received Holiday Inn General Manager Certification from Bass Hotels & Resorts (now InterContinental Hotels Group)

Tourism Industry Involvement

• Current Chair of the Annapolis Region Destination Marketing Association (ARDMA)
• Currently sitting on a Steering Committee established to develop an action plan to respond to recommendations proposed for the Annapolis Digby region in a recently completed tourism destination assessment undertaken by Roger Brooks, Destination Development International.
• Facilitated the development of the Annapolis Royal Region Tourism Vision (2007-2008)
• Chaired the Steering Committee responsible for the completion of Tourism Destination Area Workbook (“The Blue Book”) for the Annapolis Royal Region (2006-2007)
• Facilitated the development of a short-term Destination Marketing Plan for the Town of Annapolis Royal (Jan – Mar 2009)
• Current President of the Nova Scotia Association of Unique Country Inns
• Former Vice-President of Destination Southwest Nova Scotia Association (2007-2009)
• Member of the Board of the Hanse Society [Operators of Upper Clements Parks] (2006-2007)
• Member of the Task Force appointed to create the Nova Scotia Tourism Partnership Council (NSTPC) in 1996/97
• Member of the Nova Scotia Tourism Partnership Council (NSTPC) from it’s inception in May 1997 to December 2005
• Served as Chair of the NSTPC from December 2000 to December 2003
• Served on and Chaired numerous Committees and Task Forces
• Represented the NSTPC on the Nova Scotia Tourism Vision Team from November 2002 to December 2005
• Past-Chair of the Tourism Vision Team (TVT) for Nova Scotia
• Member of the Hotel Association of Nova Scotia (HANS) from 1989 to 2005 and served as its President for four years from May 1998 to April 2002.
• Member of the Board of Destination Halifax from April 2001 to April 2005.
• In addition, has served, and continues to serve, on numerous Industry related Committees and Task Forces.

Boards & Committees

• Citizen Representative for the Town of Annapolis Royal on the Board of the Annapolis- Digby Economic Development Agency (ADEDA) – currently serving as Vice-Chair of ADEDA
• Member of the Town of Annapolis Royal - Business Liaison Committee
• ARDMA Representative on the Board of the Annapolis Royal Wharf Association
• Tourism Industry Representative on the Bay of Fundy Transportation Coalition

Continuing Education

• November 2007 attended a 2 day Experiential Tourism Product Development Workshop
• March 2008 attended Edge of the Wedge, 3 day Experiential Tourism Retreat at the Gros Morne Institute for Sustainable Tourism
• November 2008 attended 1 day internet ‘Blogging’ workshop
• November 2008 attended 2 day Tourism Internet Marketing Workshop
• April 2009 participated in Tourism Best Practice Mission to Shenandoah Valley, VA

Recent Awards & Recognitions

• In 2008 Paul was recognized as the Volunteer of the Year by the Annapolis Digby Economic Development Agency
• Hillsdale House Inn received the 2008 Crystal Tourism Award for Tourism Technology use sponsored by Tourism Atlantic (ACOA)

Contact Information

Paul Stackhouse Hillsdale House 902-532-2345

www.hillsdalehouseinn.ca paul@hillsdalehouseinn.ca

Monica MacNeil

Objective

To work on a contract basis for a travel or tourism related organization

Qualifications

• Travel Trade & Leisure Sales, White Point Beach Resort
• Product Development, White Point Vacation Rentals
• General Manager, White Point Vacations, Atlantic Canada Tour Operator
• Opened Franchise on behalf of Owner, General Manager, Pizza Delight Liverpool
• Opened Haida Restaurant on behalf of Stage West, Dining Room Manager, Stage West All Suites Hotel & Theatre Restaurant
• Dining Room Manager, Diplomat Hotel & Restaurant
• Fraser & Hoyt Travel, Travel Agent

Related Skills and Experience

• Extensive travel industry and tour operator experience
• Created touring programs, self drive vacations, coach tours
• Developed custom touring programs for overseas markets
• Coordinated marketing and sales projects
• Negotiated and maintained supplier contracts
• Demonstrated ability to work independently and as a supportive team member
• Managed and inspired sales teams
• Generated, organized and executed sales appointments to grow business
• Designed, implemented and managed tour program
• Designed and implemented training programs
• Analysed, prepared and maintained budgets

Travel/Hospitality Industry Experience

Packaging & Sales Travel Trade Leisure Sales General Manager General Manager Dining Room Manager Seasonal Tourism Positions Dining Room Manager Travel Agent

Bay Ferries Ltd White Point Beach Resort White Point Vacations Liverpool Pizza Delight Stage West All Suites Hotel Marine Atlantic/ Rodd Hotels Diplomat Hotel & Restaurant Fraser & Hoyt Travel

2009 2007-2009 2003-2009 1992-1194 1990-1992 1986-1989 1983-1985 1980-1982

Professional Development and Memberships

Product Development and Packaging for International Markets
Nova Scotia Tourism sponsored workshop

TIANS Attend various workshops yearly
Tourism Industry Association of Nova Scotia

CARE Accreditation Level II
Cooperative Association of Resort Exchangers

ACTA member in good standing
Association Canadian Travel Agents

Volunteer

South Shore Opportunities Inc. CBDC Board Member	2005-2009
Kippers School of Gymnastics Board Member	2000-2009
Mill Village School Advisory Council Council Member	1999-2009

Contact Information

84 Fostertown Road Queens County, Nova Scotia B0J 2T0 (902) 677-2326

monicamacneil@eastlink.ca

Susan Tilley-Russell

Objective

Visionary leader with extensive background in the tourism and customer service industry. Skilled in executing the design and implementation of tourism destination management systems. Strong decision-making skills. Targets business initiatives and priorities to advance corporate growth including strategic management, HR practices, technology, team development, planning and implementation. Effective communicator with proven ability to establish a high level of trust amongst internal and external clients.

Professional Experience

Susan Tilley-Russell Consulting (2009 - Current)

A consulting practice specializing in tourism development and management, strategic customer service, visitor experiences, facilitation, stakeholder consultation and board governance.

President
Responsible for delivery of customized consulting services to grow revenues, maximize opportunities and increase customer satisfaction and loyalty for our clients.

Blue Ocean Contact Centers (formerly CorporaTel 1994 - 2009)

A contact centre, providing innovative call centre outsourcing services to over 500 professionals in 4 locations - Nova Scotia (2), New Brunswick and British Columbia.

Vice President
Responsible for client satisfaction and the delivery of service level agreements. Proven ability to grow and manage tourism and customer service clients and their accounts.

Selected Achievements:

• Skilled in managing large scale projects with multiple demands. Launched a new innovative tourism customer service reservation system for Tourism Nova Scotia within an aggressive time objective and financial budget.
• Awarded the 2003 Canadian Tourism Human Resource Council (CTHRC) Award for Excellence in Human Resource Development, for commitment to professionalism in the Canadian tourism workforce through professional recognition, training and excellence in human resource management. It is one of 12 National Awards for Tourism Excellence developed by the Tourism Industry Association of Canada (TIAC) and presented for the first time in 2003
• Committed to developing strong teams by providing direction, motivation, guidance and facilitated an environment geared towards professional growth
• Won Tourism Nova Scotia contracts as they were up for renewal. Attained a reputation for quality service and delivery.
• Established a call centre in Vancouver to handle new contract for Tourism British Columbia. Analyzed requirements and oversaw and directed logistics.
• Recruited and trained new agents ensuring the application of best practice. Resulted in achieving effective and exceptional client service.
• Responsible for telecommunications and technology
• Played a key role in managing clients in all areas including tourism, customer service and help desk sectors. Ability to manage expectations and create trusting interpersonal relationships.

Check Inns Ltd.

Check Inns is the centralized reservation and information system for Tourism Nova Scotia and developed to over 85% of licensed rooms in over 1000 properties in the province including hotels, motels, bed and breakfasts, campgrounds, car rentals, theatre and golf tee times.

General Manager 1991 - 1994
Responsible for overall operations and growth including finances and profitability.

• Expanded operations by 30 - 40% into New Brunswick, P.E.I. and Newfoundland. Aggressively sought out and captured new opportunities.
• Instrumental in positioning Check Inns as the leading system of its kind in North America.
• Implemented solid financial controls and management. Identified areas for improvement and strengthened the financial management system.
• Establish standards of excellence.

Additional roles:

Systems Manager, Check Inns Ltd. Reservation Agent, Check Inns Ltd.

1980 - 1991 1979 - 1980

Education

B.A., Dalhousie University - French major Certified Quality Analyst (CQA Designation) Certified Reservation Sales Agent, Canadian Tourism Human Resource Council Certificate in Negotiation, Conflict Management and Mediation (Saint Mary's University) Professional Development: Strategic Leadership, Total Quality Management, Tourism Product Development, Multiple Network & HP3000 courses

1976 1993 2009-2010

Affiliations

Tourism Industry Association of Nova Scotia - Board, Finance, Chair, Past Chair, Conference Chair
Tourism Industry Association of Canada - Board of Directors (8 years)
Nova Scotia Tourism Human Resource Council - Chair (6 years)
Nova Scotia Tourism Vision Team, Chair
Nova Scotia Call Centre Association - President
Atlantic Direct Marketing Association
Nova Scotia Tourism Economic Impact Model Steering Committee
Alliance Française

Community Involvement

Parish Council, Christ Church	2006 - Present
Organizing Committee, Chair - PR, Opening Ceremonies, SEDMHA Hockey Tournament	2004 - Present
Figure Skating Judge (Gold level and competitive - singles, dance, pairs), Skate Canada	1979 - Present
Organizing Committee, National Triennial Cursillo Conference, Halifax 2009	2008 - 2009
Co-Founder, Ovaries Are Us (fund-raising event for Ovarian Cancer)	2006 - 2007

Languages

English (Fluent)
French (Working knowledge)

Personal Interests

Sailing, Figure Skating, Running, Ballroom Dance, Skiing, Hiking

Contact Information

26 Mt. Pleasant Ave., Dartmouth, NS, B3A 3T4, Canada

H: 902-463-7546 C: 902-497-3364 str@eastlink.ca

Bob Sime, President

Areas of Interest and Expertise

Regional Approach Travel Marketing was established in 1979. With first hand experience spanning more than 30 years in the Tourism and Hospitality industry I have gained an in depth knowledge of all facets of the industry, from product development to developing strategic partnerships and co-op partnerships. Areas of first hand expertise include marketing, product development, branding, research as well as trend analysis, strategic planning, client relationship management and maximizing distribution channels. I have played a leadership role with a number local, regional and nationally recognized tourism service companies coupled with extensive international travel experience This unique experience allows international product exposure and relationships to be applied to local and regional tourism opportunities.

Professional Affiliations

(Past) Board Member, Canadian Tourism Commission
(Past) President Alliance of Canadian Travel Agents
(Past) President, Tour Operators Council - Alliance of Canadian Travel Agents
(Past) President of Skal Club 400 - International tourism networking club.

In Progress Contracts

• The Sunwing Travel Group (Airlines and Tour Company).
• Based out of Toronto this is a low cost charter carrier and leisure tour company. My role is to develop sales and revenue in Atlantic Canada for the southern export leisure products. In addition to recommend national domestic product and opportunities for national development.
• Tourism Industry of Nova Scotia - TIANS
• To deliver seminars on "Tourism Essentials".
• British Columbia Automobile Association - BCAA.
• To assist in building a new business model for home based Travel Agents
• CBC Information Morning -to produce and deliver a current interview style program centred around news worthy current events in the Tourism Industry.

Recent Contracts

• 2007 - Sears Travel, National: To re-appraise a new business unit in light of changed economic times. And make recommendations.
• 2009 - Thomas Cook Canada: To examine and propose a new commission based sales incentive program for the front line staff.
• 2010 - Maritime Inns: To make recommendations on package development and opportunities with charter operators.

Historical Contracts

The following comprises a brief description some of past contract and projects that would be specific to your current project: and needs as I understand the project today.

• 1982 - Nova Scotia special events promotion "Old Home Summer". Capitalizing on this theme my role was project manager for a sales and marketing relationship between a Regional carrier , the Province of Nova Scotia along with National and provincial product providers. This marked the first time that a inbound FIT product was teamed up with promotional airfares to promote Nova Scotia in the Ontario Market.
• 1983 - Initiated and co-ordinated a co-op between the province of Nova Scotia / Wardair / and Conquest Vacations for the purpose of selling and promoting vacation packages from the Western and Ontario markets. This opportunity came about as a result of a downturn in the European market due to security reasons. Aircraft were now sitting idle and needed to be re-deployed. This was the first consumer Charter product offered to Nova Scotia with commissionable packaged holidays. The program resulted in using a 747 with a capacity of 345 seats twice a week . This also resulted in Air Canada and Canadian Airlines lowering their airfares for the summer season.
• My follow up role was to contract commissionable product and sales training in co-operation with the partners, building extensive FIT commissionable product.
• 1984 - Your Way Holidays - Created Atlantic Canada's first in bound tour company to build and coordinate FIT holidays for the North American and European markets. Prior to this most companies were focused on the motor coach ,groups and speciality markets.
• 1984 - Prince Edward Island-Negotiated a partnership for charter flights from Toronto into Prince Edward Island with Nordair. My role was project manager for a sales and marketing relationship between Nordair, the Province of PEI along with National and provincial product providers.
• 1985 - Newfoundland special events promotion "Heritage 85". Capitalizing on this theme my role was project manager for a sales and marketing relationship between a regional carrier , the Province of Newfoundland along with National and provincial product providers
• 1988 - Nova Scotia Honeymoon special package program. Produced a co-op between Sears Travel/Air Canada and the province of Nova Scotia to focus on a growth market of Honeymoon packages. This program evolved into a program including Atlantic Canada.
• 1992 - Developed a co-op between the four Atlantic Province and Air Canada/Air Nova/ Via Rail/and Marine Atlantic to produce and promote vacation experiences in Atlantic Canada from the North American Markets and Europe.
• Note: material is available to view to support these projects.

Contact Information

Business: (902) 482-2275 Bobsime@eastlink.ca

John Duggan

Objective

To share an attitude of true genuine hospitality and professional friendly service with an eager and willing service team.

Summary of Qualifications

• 28 years experience in the hospitality industry
• 17 years experience in senior management roles
• Bachelor of Business Administration degree- major Hospitality Management
• Certified Hotel Administrator designation with the American Hotel and Lodging Association

Career Experience

Always INN Time Hospitality Solutions

President (October 2009-Present)

• Hospitality consulting company concentrating on interim hotel management, training, sales representation and project management.

CENTENNIAL HOTELS LTD

CAMBRIDGE SUITES HOTEL, Halifax, NS - General Manager (January 1998 - June 2008)

• Overall responsibility for strategic direction and day-to-day operation of hotel
• Responsibility for co-ordination of capital projects and renovations
• Overall responsibility for sales and marketing of hotel, including community profile enhancements
• Liaison with leased tenants on hotel premises
• responsibility for yearly business plan, forecasting, revenue maximization and cost containment
• Overall responsibility for staff interviewing, hiring and terminations
• Completion of yearly salaried employee evaluations

Executive Assistant Manager (June 1991 - December 1997)
Front Office Manager (April 1988 - June 1991)

PRINCE GEORGE HOTEL, Halifax, NS

Evening Manager (August 1987 - April 1988)

CITADEL INN, Halifax, NS

Night Auditor, Guest Service Agent, Concierge (June 1980 - August 1987)

Education

• Mount Saint Vincent University, Halifax, NS Bachelor of Business Administration with a major in Hospitality Management
• American Hotel and Lodging Association - Received designation of Certified Hotel Administrator (CHA)- 2001- Recertified 2006
• Cornell University, Ithaca, NY - Strategy in Action - Mobilizing Resources - 1999
• University of Guelph, Guelph, ON - Hospitality Manager's Development Course- 1998
• American Hotel Motel Association - Received a designation of Certified Rooms Division Executive (CRDE) - 1995
• Nova Scotia Community College, Dartmouth, NS - Hotel Motel Restaurant Management Two Year Diploma - 1983 - Received Innkeepers Guild Award, Highest academic achievement

Achievements

• Provided transportation services for the 2010 Vancouver Olympics
• 2009 President of Skäl International Canada
• Past member of Hotel Association of Nova Scotia
• Past member of Halifax Chamber of Commerce
• Guest Speaker - Nova Scotia Community Collage IW Akerley Campus, Mount Saint Vincent University
• Past member of Atlantic Superhost Program Steering Committee- Tourism Industry of NS Human Resource Committee
• Certified trainer for Centennial Hotels "Train the Trainer" Program
• Innkeepers Guild Award, Nova Scotia Community College
• Dale Carnegie graduate, 100% attendance - Human Relations Award

Interests

• Travel, hockey, swimming: volunteer coach for hockey, baseball, lacrosse

Additional Skills

• Microsoft Office / Visual One Hotel Systems Software

Contact Information

293 Buckingham Drive Stillwater Lake, NS B3Z 1G8 Canada

H: 902-826-7031 C: 902-483-6774 j.duggan@ns.sympatico.ca